Refund policy
Return & Refund Policy
We want you to be fully informed before making a purchase. Due to health and hygiene standards, we are unable to accept returns for opened products. Please review the policy below to understand the conditions under which refunds or exchanges may be processed.
Returns
Eligibility for Returns
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Returns are not accepted for opened items due to health and hygiene concerns.
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Returns are only accepted if the wrong item was sent to you.
Return Process for Wrong Item
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Email us at info@agellabeauty.com with your order number and a description of the issue.
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Provide a photo of the incorrect item received.
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We will provide instructions on how to proceed.
Refunds
Eligibility for Refunds
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Refunds are issued only if the wrong item was sent and the return process has been initiated according to the above guidelines.
Refund Process
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Once we receive the incorrect item, we will inspect it and confirm receipt.
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If approved, we will initiate a refund to your original method of payment.
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Processing times may vary depending on your card issuer or bank policies.
Late or Missing Refunds
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If you haven’t received your refund yet, please check your bank account again.
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Contact your credit card company, as posting times may vary.
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Contact your bank, as additional processing time is sometimes required.
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If you have completed these steps and still have not received your refund, please email us at info@agellabeauty.com.
Personalized Items
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Personalized items are not eligible for returns or refunds unless there is an error in the personalization that was our mistake.
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If you experience an issue with a personalized order, please contact us within 3 business days of receiving your order so we may assist you.
Contact Us
If you have any questions or concerns about your order, please contact us at:
Adsylo Group LLC
630 1st Ave, Suite 205
San Diego, CA 92101 USA
📧 info@agellabeauty.com